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We are at your disposal for any questions regarding our company or our services.
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You will find the most frequently asked questions here.
What is the difference with a sunbed reservation system?
It is fundamental: Naqualea is NOT a reservation system. 76% of holidaymakers refuse to pay to reserve a sunbed. Our approach is fairness, everyone accesses a sunbed freely, according to actual presence time. No payment, no mandatory application for customers.
Does Naqualea monitor my customers?
No, and it is essential to understand this. The sensor does not film, does not photograph, and does not identify anyone. It only detects a physical presence on the sunbed, in a completely anonymous manner. It is flow management, not surveillance. Exactly like a parking space sensor.
Do I need to connect to my Wi-Fi?
No. Our sensors operate independently of your establishment's Wi-Fi. They use their own transmission technology, ensuring continuous operation even in the event of a network outage.
Who decides the allowed absence time?
You. It is fully configurable according to your needs and your establishment's policy. You can set different rules according to the times, for example, 30 minutes in the morning, 1 hour at lunchtime.
What if my client contests the release of their sunbed?
This is precisely one of the great advantages of Naqualea. The data is time-stamped. Your staff intervenes with objective and indisputable data. No more arbitrariness.
Do you operate for all types of establishments?
Yes. Naqualea is suitable for hotels, campsites, holiday villages and resorts. The solution is modular according to the number of sunbeds and the configuration of your pool or private beach area.
Does the sensor resist water, chlorine and sunlight?
Yes. Our sensors are designed for the most demanding outdoor conditions: waterproofing, UV resistance, chlorine and salt.
Is it necessary to call a technician for installation?
No. The solution is designed for simple and quick installation. It is also possible, upon request, for our teams to come to you so that you have nothing to manage and install.
Do you offer support after installation?
Yes. We provide training for your teams, technical support and regular follow-up. You are never alone.